Strategic Supplier Partnership and Customer Relationship and Sustainable Supply Chain Management: The Mediating Role of the ICT in the Jordanian Pharmaceutical Sector in Jordan
Keywords:Customer relationship, Economic SSCM, Environmental SSCM, Information and communication technology, Social SSCM, Strategic supplier Partnership, Sustainable supply chain management
In Jordan, the pharmaceutical sector has been a driving force in recent economic growth. So, new supply chain management and information technology is likely to have a strong impact on managing sustainability in the supply chain management with all its aspects; environmentally, socially and economically in pharmaceutical sector in Jordan. However, there is a lack of studies aimed at recognizing how supply chain practices (SCP) can affect sustainable supply chain management (SSCM) conceptualized as environmental, social and economic aspects. So, this study aims to find out how supply chain practices conceptualized by (strategic supplier partnership and customer relationship) can affect SSCM conceptualized as (environmental, social and economic) with the mediating role of the information and communication technology (ICT) in the pharmaceutical sector in Jordan. A total of 313 questionnaires selected by simple random sampling disseminated to the respondents who were chosen from the population list of 1568 the managers of pharmacies working in Amman the capital of Jordan. The study used SEM with SMART-PLS 4 to analyze the data collected, measurement model used to analyze the validity and reliability of the model and the path coefficient in the structural equation model used to test the study hypotheses. The results of this study support all of five direct effect hypotheses and the two indirect hypotheses. The result of the study finds that SCP (strategic supplier partnership and customer relationship) have a significant impact in the ICT and SSCM, and ICT has significant impact on SSCM, also the result of the study found that ICT mediate the impact of the SCP (strategic supplier partnership and customer relationship) and SSCM in the Jordanian pharmaceutical sector.